Outsourcing has been a buzzword of the tech industry for the past couple of years, but only lately have everyday people realized the issues behind outsourcing. After all, who hasn’t been on hold on a customer service line, only to be transferred to a call center in India? Annoying? Maybe. But at least you get a person on the other end, which is more than can be said for many large companies, who prefer to have their customers press countless buttons and listen to recorded messages instead of getting the help they need.
Whether or not you think outsourcing is a good idea personally, there are many pros and cons to outsourcing some aspect of your business operations. In the hi-tech sector, when tasks can be compartmentalized and distributed, this can work quite well. Your techies in one area in the world are working while your others are sleeping, creating a 24 hour work day. Ideal, right? You get twice as much work done as you normally would, right? Maybe. In fact, many businesses learn quickly that managing geographically diverse work teams can take as much time as doing the tasks themselves. Not to mention the cost of hiring and training these teams.
To address this issue, we have put together a panel discussion, which will take place at Massive 2007. Each of our panelists have a different take on outsourcing: who should do it, how you do it, and the lessons they have learned along the way.
Have a story or an opinion about outsourcing? Let us know!